Guest User
May 28, 2025
This was our second year staying at the hotel. Overall, we’ve appreciated many aspects of the place — the rooms are fresh, clean, and spacious. There are two nice pool areas, a wide variety of food options, and great evening entertainment for kids. The hotel staff has been generally friendly and helpful, and it’s clear that the hotel aims to be family-friendly. However, during this visit, we decided to try the spa for the first time — and what happened there was deeply disturbing. One of the women in our group was sexually harassed by a man inside the spa. When we reported the incident, the hotel’s only suggested “solution” was for us to go file a police report — essentially expecting us to spend the rest of our vacation running between police stations, while they distanced themselves from the situation. Although the hotel claims that everything happening on their premises is their responsibility, they pushed all blame onto the spa. The spa personnel not only refused to take responsibility — they tried to buy our silence and even defended the man who harassed our guest. This response was completely unacceptable. A hotel that promotes itself as safe and family-friendly should take immediate and active responsibility for incidents of this magnitude, especially when they involve guest safety. Despite the hotel’s many good qualities, this incident overshadowed our entire stay. We left feeling disappointed, unsupported, and shocked by how poorly the situation was handled. Until the hotel and its partners take full responsibility and implement real safeguards, we cannot in good conscience recommend this place to anyone — especially not to women traveling alone or with family.